RISTONCHI
Creators Castle
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Policies

 
 

Hotel Policies

 

 
 
 

Privacy

 

 
 
 

Security

 

 
 
 

Cancellations & Refunds

 

50% refund up until 30 days prior to arrival

  • Cleaning fees are always refunded if the reservation is canceled before check-in.

  • Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances as outlined below.

  • A reservation is officially canceled when an email send by the guest is received by Ristonchi
  • Applicable taxes will be retained and remitted.

For a 50% refund of accommodation fees, cancellation must be made 30 full days prior to local check in time (or 3:00 PM if not specified) on the day of check in.

If the guest cancels less than 30 days in advance, the nights not spent are not refunded.

If guest arrives and decides to leave early, the nights not spent are not refunded.

 

LONG TERM

First month not refundable, 30 day notice for cancellation

  • Note: The Long Term cancellation policy applies to all reservations of 28 nights or more.
  • Cleaning fees are always refunded if the reservation is canceled before check-in.
  • Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances as outlined below.
  • A reservation is officially canceled when and email send by the guest is recieved by Ristonchi
  • Applicable taxes will be retained and remitted.

If the guest books a long term reservation and decides to cancel the reservation before the start date, the first month of the reservation is paid to Ristonchi in full and not refunded to the guest.

If the guest books a reservation and decides to cancel the reservation during their stay

Regardless of the checkout date chosen, the guest is required to pay Ristonchi for the 30 days following the cancellation date, or up to the end date of the guest’s original reservation if the remaining portion of the original reservation is less than 30 days.